Find a Quick Answer
Is my warranty transferable?
The warranty transfers automatically upon change of ownership during the warranty period. This form may be used to request new-owner documentation.
What is your mailing address?
General Address: P.O. Box 33025, St. Petersburg, FL 33733-8025
Claims Office: P.O. Box 33026, St. Petersburg, FL 33733-8026
What is your fax number?
How do I report a problem with my home?
Please refer to your warranty document, “How to Make a Claim” for instruction on submitting your claim in writing. You may submit a claim online through this website. For additional questions, you may call 800-749-0381 and follow the prompt for homeowners. (Please be aware calling will not reserve your rights under the warranty, and verbal statements will not change or override the coverage as written in the warranty document.)
What is covered by my Bonded Builders Warranty?
It depends on the particular warranty coverages provided by your builder. Most new-home warranties cover workmanship, materials, systems and major structural defects. Please refer to the warranty document for specific coverages provided on your home.
What do I do if I can’t find my warranty document?
A lost warranty document can be replaced for a modest $5 replacement, handling and shipping charge. Request a replacement here. (It may take up to two weeks to process, but we will get it to you as soon as possible.)