Ann Hagen SMD Profile

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Ann Hagen

Home: Lake Mary, Fla., a suburb of Orlando.

Family: Husband, Tony Martin; three children: Tiffany Sherrill, husband Anthony Sherrill and granddaughter Maddie of Longwood, Fla; Vincent of Plantation Fla.; Andrea Martin of New Orleans.

What is Your Territory? It’s the smile across the middle of Florida: Volusia County to Citrus County, including Seminole, Orange, Osceola, Polk, Lake and Hernando counties.

How long have you worked with Bonded Builders? 12 years.

What did you do before? Customer Service manager for a large production builder that built in six counties through out the state of Florida.

What are your interests outside of work? I love to garden, sit in the dirt and get it under my nails. I love to travel. My husband loves exotic places so he challenges me to travel outside my comfort zone to places like Egypt and Panama.

What do you love about your job? I love solving problems for builders. I meet the nicest people in the building industry, and the Bonded Builders warranty program can help them solve so many of their issues. I can’t tell you how many times I meet with builders and they have no idea that we have exactly what they have been lacking in their business. I know, since I worked for a production builder for six years and used the Bonded Builders programs.

What should builders know about what you do? I love customer service and think it is one of the most important parts of any business. It’s where your referrals come from — even it there are mistakes, they can be overcome with great customer service. It is why I love working for Bonded Builders. We specialize in customer service; we do what it takes to help our builders with their day-to-day problems.

What’s the best way for builders to contact you? My cell phone (407) 701-6792 or email.

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