Use this form to submit a Warranty Request/Claim to Bonded Builders Warranty Group (BBWG). Please complete all required fields and we will send you an email confirming receipt of your Request. Requests are processed during regular business hours, Monday-Friday 8:30 am to 5:00 pm ET.
If you have any questions regarding this form or your warranty coverage, please contact us at 800-749-0381 and follow the homeowner prompts.
- Emergency? Please click here for important information
Emergency Condition For Workmanship, Materials and Systems Warranty
An Emergency Condition is one You cannot control that seriously affects Your ability to live in the Home or a condition that if not rectified will result in significant damage to the Home. In case of an Emergency Condition, You must notify the Builder and/or BBWG immediately in order that further damages can be mitigated. If Your Builder has provided You with emergency numbers and/or procedures, You must comply with those procedures and/or exhaust those remedies prior to contacting BBWG. Failure to follow such procedures could, at BBWG’s sole discretion, result in Your claim being denied.
You should take immediate action if circumstances dictate the need, but You agree that only those repairs necessary to eliminate the Emergency Condition or mitigate further damage shall be performed. You agree that any and all repairs performed beyond such measures will not be the responsibility of the Builder or BBWG, unless You first obtain the permission of BBWG. Emergency Conditions occurring after normal business hours, over a weekend and/or on a holiday must be reported to BBWG on the next business day.
ANY UNAUTHORIZED REPAIRS MADE BY YOU OR SOMEONE UNDER YOUR DIRECTION, OTHER THAN THOSE PERMITTED ABOVE, WILL NOT BE REIMBURSED OR COMPENSATED. THE DECISION AND DETERMINATION AS TO THE EXTENT OF EXPENSES THAT ARE REIMBURSABLE UNDER THE WARRANTY FOR EMERGENCY CONDITIONS IS THE SOLE DISCRETION OF THE BUILDER AND/OR BBWG IF NECESSARY.